At 21GenX, we are committed to delivering your purchases in a timely and efficient manner. Please review our shipping policy to understand how we process and deliver your orders.
Processing Time
- Orders are typically processed within 1-3 business days after the purchase is made.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Rates
- Shipping rates are calculated based on the weight of the package and the destination.
- We offer free shipping on orders over a certain amount, which may vary based on promotions and offers.
Shipping Methods
- We primarily use standard shipping services for domestic and international deliveries.
- Expedited shipping options are available at an additional cost for customers who require faster delivery.
Delivery Time
- Delivery times vary based on the shipping method selected and the destination.
- Standard domestic deliveries usually arrive within 3-7 business days.
- International deliveries may take 7-21 business days, depending on the destination and customs clearance.
Order Tracking
- Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
Shipping Restrictions
- We currently do not ship to PO boxes, APO/FPO addresses, or certain international destinations. Please check our list of restricted locations before placing your order.
Customs and Duties
- International customers are responsible for any customs duties, taxes, or fees that may apply to their orders.
Lost or Damaged Packages
- In the event of a lost or damaged package, please contact our customer service team, and we will assist you in resolving the issue.
Returns
- Please refer to our Returns Policy for information on returning items that are eligible for return.
Contact Us
If you have any further questions or require assistance regarding our shipping policy, feel free to contact our customer service team at help@srvpl.com
Thank you for choosing 21GenX for your shopping needs!