Warranty Policy

At 21GenX, we stand behind the quality of our products and aim to provide our customers with a satisfying shopping experience. To ensure your confidence in our products, we offer the following warranty policy:

1. Warranty Coverage:

   - All products sold by 21GenX are covered by a limited warranty against defects in materials and workmanship.

   - The duration and terms of the warranty vary depending on the type of product and are specified on the product page or included with the product documentation.

2. Warranty Claims:

   - To make a warranty claim, customers must provide proof of purchase from 21GenX. 

   - Warranty claims should be submitted within the specified warranty period and in accordance with the instructions outlined in the product documentation.

3. Exclusions:

   - Our warranty does not cover damage caused by misuse, abuse, accidents, alterations, or unauthorized repairs.

   - Normal wear and tear, cosmetic damage, and damage due to improper installation or maintenance are also not covered under the warranty.

4. Resolution:

   - Upon receipt of a valid warranty claim, 21GenX will repair or replace the defective product, at our discretion.

   - If the product is no longer available or cannot be repaired, we may offer a suitable replacement or issue a refund for the original purchase price.

5. Limitation of Liability:

   - 21GenX shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products, including but not limited to loss of profits, loss of data, or personal injury.

   - Our liability under this warranty is limited to the repair, replacement, or refund of the defective product as described herein.

6. Modification of Terms:

   - 21GenX reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing products from 21GenX, you agree to abide by the terms and conditions of this warranty policy. If you have any questions or require assistance with a warranty claim, please contact our customer service team for prompt assistance.

Last updated: 09.04.2024